Retail IT, Without Roadblocks
Keep your stores agile and your customers happy with KEDAR’s retail service desk. Fast, seamless, and built to keep operations moving.
Firefighting incidents that affect retail operations
Retail moves fast, and downtime is expensive. A POS outage or e-commerce crash can cost thousands by the minute, while security breaches put sensitive customer data and your reputation at risk. With KEDAR’s proactive incident management, you shift from reacting to preventing. Detect problems early, automate resolution, and keep operations steady across stores and online channels.
Oversee IT Projects Across Franchises
Global retailers manage a multitude of stores and e-commerce channels, where shadow IT and silos can hinder, growth. With KEDAR’s ITSM, you roll out changes, track dependencies, and keep every project aligned building a unified IT backbone that’s easy to govern and built to scale.
Deliver Enterprise Services with Ease
Retail success depends on more than IT. It relies on facilities, payroll, HR, and finance to keep stores stocked, warehouses running, and teams organized. Yet many retailers juggle disconnected tools and channels that drive up costs and slow collaboration. With KEDAR, you unify enterprise support on a single platform, making it easier to coordinate, reduce overheads, and deliver services efficiently across the business.
Technology: The Retail Game-Changer
In today’s retail world, technology is the true differentiator, enabling customer-centric experiences that drive loyalty and long-term success. However, the complexity of retail demands more from IT service desks: managing incidents, assets, changes, and projects simultaneously. Legacy tools can’t keep pace. To stay competitive, retailers need ITSM platforms that are scalable, robust, and built on industry best practices.
With KEDAR’s full suite of ITSM capabilities, retailers can unify people, processes, and technology to boost efficiency, standardize operations, and deliver seamless customer experiences that set them apart.
Put a Lid on Daily Firefighting with KEDAR
Convert alerts instantly: Turn IT monitoring tool alerts into incident tickets in KEDAR automatically.
Automate incident lifecycles: Streamline every step from ticket assignment to closure with intelligent business rules.
Enhance communication: Keep technicians and end users in sync using automated notification rules.
Resolve faster with SLAs: Define escalation paths clearly to ensure incidents are addressed on time, every time.
Adopt best practices: Leverage out-of-the-box ITSM capabilities to implement proactive, industry-standard service management.
Upgrade Business Services Without the Hiccups with KEDAR
Design change workflows easily: Handle different types of changes using a simple drag-and-drop canvas in KEDAR.
Customize every step: Configure tailored approvals, notifications, and field updates to match your processes.
Reduce risk of outages: Plan better with detailed impact assessments and structured roll-out plans.
Strengthen governance: Build multi-stage approval processes with dedicated Change Advisory Boards for full control.
Deliver superior experiences: Upgrade your IT infrastructure smoothly and enhance consumer satisfaction without disruption.