In hospitality, employee efficiency directly translates into guest satisfaction. Hotels and restaurants face constant pressure to adapt from managing seasonal spikes in devices and kiosks to keeping digital touchpoints reliable and secure. A standardized IT service delivery process creates the foundation for consistency, ensuring every guest enjoys a seamless experience across all destinations.

Without ITSM best practices in place, service teams are left firefighting urgent issues while falling behind on routine requests. This inefficiency not only slows down operations but also puts the guest experience at risk. Imagine a business conference in a hotel’s events hall where the IT team wasn’t automatically notified bandwidth is stretched thin, internet falters, and the entire experience suffers. Worse still, gaps in back-end processes can open the door to severe consequences, such as customer data breaches.

With KEDAR, hospitality businesses can enforce robust, proactive IT service management that keeps operations smooth, requests on track, and guest experiences exceptional.

Back-of-house IT processes are the foundation of great guest experiences. With KEDAR’s service management technology, hospitality businesses can align IT operations with service design to meet guest expectations every time. Feedback channels and actionable metrics provide deeper insights into both IT and employee needs, helping to clear process bottlenecks, accelerate delivery, and improve overall satisfaction.

By applying ITSM best practices, KEDAR enables hotel IT teams to manage incidents, requests, changes, assets, and more with precision. Advanced capabilities from automating repetitive tasks and streamlining workflows to offering omnichannel accessibility and seamless interoperability with other IT tools — push efficiency to the next level.

With KEDAR, IT teams are better equipped to handle the swings of hospitality industry demand, ensuring resilient operations and consistently superior guest experiences.

In hospitality, issues like POS terminal failures or poor Wi-Fi reception can instantly impact guest satisfaction. Without the right tools, front desk teams end up firefighting incidents instead of managing them effectively. With KEDAR’s incident, service request, and change management modules, hotels can take control of ticket inflow and resolution, ensuring smooth operations even during peak occupancy.

Prioritize tickets automatically using preset parameters and trigger relevant tasks for technicians effortlessly.

Fast-track requests with site-specific templates and predefined values for frequently needed services.

Deflect recurring issues through the built-in knowledge base, which auto-suggests solutions before a ticket is even created.

Set and meet SLAs by defining clear timelines, automating escalations, and managing expectations with transparency.

Roll out IT changes safely across all properties with configurable workflows that minimize risks and maximize visibility.

With KEDAR, hotel IT teams move from reactive firefighting to proactive service excellence, delivering flawless support that elevates the guest experience.

Hotels and restaurants manage a wide range of IT and non-IT assets from in-room entertainment systems and employee wearables to IoT devices, POS terminals, climate controls, and security networks. With KEDAR’s integrated asset management module, IT teams gain complete visibility into all assets, along with purchase history, contracts, and vendor details, ensuring smooth operations across every property.

Maintain a single source of truth with agent-based, agentless, and distributed discovery methods that track assets across all destinations.

Ensure compliance with ease by monitoring software installation history and licenses in a unified list view.

Visualize dependencies instantly by mapping IT and non-IT assets to see the impact of incidents, changes, and releases in real time.

With KEDAR, hospitality businesses can reduce risk, optimize asset usage, and maintain consistent control over even the most complex environments.

In a 24/7, high-availability environment like a hotel, IT teams shouldn’t be bogged down by repetitive tasks like ticket processing and routine maintenance. Freeing them from these predictable activities allows focus on delivering real value to other hotel functions such as facilities, HR, and guest services. With KEDAR’s built-in automations and workflows, background IT activities run seamlessly in the back end, ensuring faster, smarter support.

Property-specific automations: Define criteria-based rules for incoming tickets at each hotel location.

Standardized service delivery: Use Request Life Cycle to guide ticket navigation between statuses and ensure technicians follow structured transitions.

Smarter ticket handling: Configure conditional actions that trigger automatically during different stages of the ticket life cycle.

Proactive maintenance: Schedule and manage routine activities across all sites with an intuitive calendar view.

With KEDAR, hotels can streamline IT operations, minimize manual effort, and keep the focus where it matters most delivering outstanding guest experiences.