Build Secure and Compliant ITSM for Healthcare
In today’s digital-first healthcare environment, IT is no longer a support function — it’s mission-critical. Hospitals, clinics, and healthcare providers now rely on IT systems, medical devices, and digital workflows for everything from patient record management to life-saving clinical processes. With this transformation, the stakes are higher than ever: a single service failure can disrupt treatment, compromise patient safety, or trigger costly compliance penalties
KEDAR provides healthcare organizations with a dependable, secure, and compliant service management platform designed to safeguard patient data, streamline IT operations, and empower medical staff to focus on care delivery. With a single platform to manage IT and enterprise services, KEDAR strengthens back-end operations, ensures uninterrupted services, and helps organizations stay aligned with regulations like HIPAA
Key Challenges in Healthcare ITSM
Managing Critical Incidents Like Cyberattacks
Cybersecurity is a top concern in healthcare, with average breach costs reaching over $9 million per incident. Yet nearly half of healthcare providers lack a functional incident response plan. Without the right ITSM tool, hospitals struggle to distinguish between low-impact issues (like printer errors) and high-severity events (like multi-floor network outages or ransomware attacks).
KEDAR integrates with endpoint management and monitoring solutions to:
• Convert critical alerts into incident tickets automatically.
• Automate escalations to ensure timely responses.
• Provide root cause analysis to prevent recurring issues.
• Enforce SLAs and OLAs to guarantee fast, consistent resolutions.
The Struggle of Managing IT and Non-IT Assets
Few industries handle as many critical assets as healthcare. From servers and IoT devices to ventilators, wearables, and in-room equipment, hospitals must track thousands of assets across multiple facilities. Without integrated ITAM, staff waste valuable time searching for devices, risking both efficiency and patient outcomes.
KEDAR’s Asset Management module helps hospitals:
• Discover and catalog all IT and non-IT assets under one platform.
• Track asset lifecycles, licensing, depreciation, and vendor contracts.
• Map dependencies between assets, services, and users in a central CMDB.
• Gain real-time visibility through dashboards and compliance monitoring.
• Provide seamless remote support with advanced control capabilities
Delivering Consistent Services to Healthcare Staff
Better employee experiences directly translate into better patient care. However, many organizations lack a centralized portal for staff to access services, forcing them to juggle multiple channels and outdated systems.
With KEDAR, healthcare employees gain a unified, intelligent self-service portal that:
• Provides service options tailored by role, department, or location.
• Offers quick access to solution articles, request tracking, and approvals.
• Streamlines processes across HR, payroll, and IT to keep staff focused on patient needs.
This ensures staff get the services they need, when they need them — so patients receive the care they deserve.
Regulation and Compliance Requirements
Healthcare IT must comply with strict regulatory frameworks like HIPAA, ensuring data protection and patient privacy. Without an enterprise-grade ITSM solution, sensitive data risks exposure through fragmented workflows and siloed tools.
KEDAR addresses compliance head-on by:
• Centralizing all IT and non-IT workflows in a secure environment.
• Enforcing permissions and role-based access to sensitive data.
• Maintaining audit trails for every request, incident, and asset.
• Helping healthcare providers stay compliant with HIPAA and global privacy laws.
This is why a secure, unified, and comprehensive platform for healthcare organizations is an absolute necessity
The KEDAR Advantage in Healthcare
KEDAR’s unified service management platform provides everything hospitals and healthcare networks need to keep mission-critical services running without disruption:
• Swift Incident Response: Automate ticket creation, apply escalation rules, and initiate problem analysis directly from incidents.
• Integrated Asset Management: Track IT and medical equipment with full lifecycle visibility, compliance monitoring, and real-time dashboards.
• Automation & Workflows: Reduce manual overhead with no-code automations, conditional ticket actions, and visual workflow builders.
• Remote & Virtual Care Support: Provide secure remote access and IT support for virtual hospitals, telemedicine systems, and remote staff.
• Enterprise-Wide Services: Extend ITSM best practices to HR, finance, and facilities for a unified service experience.
With KEDAR, healthcare organizations create a secure, resilient, and compliant ITSM culture that ensures continuity of care, protects patient data, and empowers staff to focus on what matters most saving lives.