Last Updated: [03/20/2024]

At KEDAR InfoTech, we take your privacy seriously. Protecting the personal information of our customers, partners, and visitors is not just a legal obligation it is a core part of our values of integrity, authenticity, and trust. This Privacy Policy describes in detail how we collect, process, store, and safeguard information when you interact with our websites, platforms, and services. It also explains your rights and choices regarding your data and how you can exercise them. By using KEDAR services, you acknowledge that you have read and understood this policy.

INTRODUCTION
KEDAR InfoTech (“KEDAR”, “we”, “our”, “us”) provides integrated IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) solutions to organizations around the world. In delivering these services, we process data in our role as both a data controller and a data processor, depending on the context. As a controller, we collect and process information directly from our website visitors, clients, and marketing activities. As a processor, we manage and safeguard data that our customers choose to input into our platforms, such as tickets, service requests, workflow records, and asset details. We are committed to complying with the highest global privacy and data protection standards, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and other applicable national laws and sectoral frameworks. Our goal is to give you clarity, transparency, and confidence in how your personal Information is handled.

INFORMATION WE COLLECT
When you use KEDAR’s websites or services, we may collect a variety of information depending on your interactions with us. This includes personal data you actively provide, data that is automatically collected through technology, and data shared with us by third-party integrations. Information you provide may include your name, email address, phone number, job title, company information, billing and payment details, and any content you input into our services, such as service tickets, workflows, and configuration data. This also extends to correspondence with our support teams, customer service staff, or sales representatives. Automatically collected data may include IP addresses, geolocation information (approximate city-level), device identifiers, browser types, operating systems, access times, and the specific pages or features you interact with. We also collect telemetry and usage analytics about how you engage with our services, which modules are used most frequently, how often errors occur, & the general performance of the platform. Like most modern platforms, we use cookies, beacons, and similar technologies to track sessions, remember user preferences, and analyze aggregate trends. When you connect KEDAR to third-party systems we may receive limited information authorized by you, including profile details, system identifiers, and API-supplied metadata. This data is used only to enable integration and provide seamless functionality.

HOW WE USE INFORMATION
KEDAR processes personal data for specific and legitimate purposes. Primarily, we use your information to provide, maintain, and improve our services. This includes managing your account, authenticating logins, enabling integrations, and supporting the full range of ITSM and ITAM features. We also use information to respond to your inquiries, troubleshoot issues, and fulfill service-level agreements. Another important use is to analyze trends, measure service performance, and identify areas for improvement. We rely on analytics to understand how features are adopted, which workflows provide the most value, and how to optimize the platform for efficiency and speed. In addition, your information may be used to enforce legal agreements, resolve disputes, comply with regulatory obligations, and detect or prevent fraud and security incidents. With your consent, we may also use your contact information for marketing purposes, including newsletters, product updates, and invitations to events. You always have the right to opt out of such communications.

DATA SHARING AND DISCLOSURE
We do not sell your personal information to third parties. However, in certain circumstances, we share data to deliver our services. We may engage trusted third-party vendors and service providers such as cloud hosting providers, analytics platforms, or billing processors who process information on our behalf under strict contractual safeguards. In cases where you connect KEDAR to third-party integrations, data will be shared only as necessary to enable those connections, and only with your authorization. We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts when legally required, or in response to valid legal processes. In the event of a corporate transaction such as a merger, acquisition, or sale of assets, customer information may be transferred to the new entity under the same protections described in this policy.

SECURITY OF YOUR INFORMATION
We adopt a defense-in-depth security strategy to protect data from unauthorized access, disclosure, alteration, or destruction. Data is encrypted both in transit using TLS 1.2+ and at rest using AES-256 encryption. Access to systems is restricted through role-based controls, multi-factor authentication, and strict logging. Our infrastructure is monitored continuously for intrusions, anomalies, and vulnerabilities, and we conduct regular penetration testing, third-party audits, and security certifications, including ISO 27001 and SOC 2 Type II. Every KEDAR employee is trained on security best practices and bound by confidentiality obligations. While we employ industry-leading measures, no system can be fully secure. We encourage users to safeguard their accounts with strong credentials and report any suspicious activity immediately.

DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to meet legal, contractual, and regulatory obligations. Account-related data is retained for the duration of your subscription. Service-generated data such as tickets, workflows, and logs may be retained for auditing, compliance, or troubleshooting, even after account closure, unless deletion is explicitly requested. Historical data may be anonymized and aggregated for statistical purposes.

YOUR RIGHTS
Depending on your jurisdiction, you may have rights over your personal data. These include the right to access the information we hold about you, to correct inaccurate details, to request deletion (the “right to be forgotten”), to restrict processing, to object to certain uses, and to receive your data in a portable format. You may also withdraw consent for marketing or cookie tracking at any time. California residents are entitled under CCPA and CPRA to request details of personal information collected, the right to opt out of data sharing, and the right to non-discrimination for exercising privacy rights. To exercise any of these rights, contact us at info@kedarinfo.tech. We will verify your identity before fulfilling such requests.

COOKIES AND TRACKING TECHNOLOGIES
KEDAR uses cookies, tags, SDKs, and similar technologies to personalize your experience, remember login sessions, and analyze traffic. Essential cookies are required for core functionality, such as authentication, while non-essential cookies may be used for analytics or marketing with your consent. You may manage cookies through your browser settings or via our cookie banner.

CHILDREN’S PRIVACY
KEDAR services are intended for enterprise use and are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If we discover that data has been collected inadvertently, we will take steps to delete it promptly.

DISPUTE RESOLUTION AND GOVERNING LAW
This Privacy Policy and any disputes arising from it are governed by the laws of Denton County, Texas without regard to conflict of law principles. Disputes will first be addressed through good-faith negotiations. If unresolved, they may proceed to arbitration in 4845 telluride LN, Carrollton TX 75010 in accordance with applicable rules.

UPDATES TO THIS POLICY
KEDAR may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The date at the top indicates the latest revision. Significant changes will be communicated through our website, email, or in-service notifications. Continued use of our Services constitutes your acceptance of the revised policy.

CONTACT US
For any questions, concerns, or data requests regarding this Privacy Policy, you may contact us at:

KEDAR InfoTech
Email: info@kedarinfo.tech
Address: 4845 telluride LN, Carrollton TX 75010
Phone: +1 (469) 560 8668, +1 (339) 213 0839
If you believe we have not addressed your concerns adequately, you may contact your relevant supervisory authority for further guidance.